FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your policy on shipping and returns?
Due to hygiene reasons, we can only accept returns if the item is faulty or damaged.
What shipping options do you offer?
We offer next-day delivery DPD delivery only to ensure the product arrives promptly.
Do you ship internationally?
TBC
Do you offer free shipping?
Yes, free shipping is available for orders over £100. This applies to U.K only.
Frequently asked question
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Orders
Below are some of are common questions about orders
What is the estimated delivery time for my order?
We send out using DPD next day service. You will receive an estimated delivery time from DPD the morning of the delivery.
Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking number so you can monitor its progress.
What if I entered the wrong shipping address?
If you realise you’ve entered the wrong address, please contact us immediately at [insert email/phone]. We’ll do our best to update it before the order is dispatched.
Can I cancel or modify my order?
Orders can only be modified or cancelled before they are shipped. Please contact us as soon as possible if you need to make changes.
What should I do if my order arrives damaged?
If your order is damaged during shipping, please reach out to us within 3 days with photos of the damage and your order number. We’ll try to resolve the issue promptly.
What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated timeframe, please check the tracking information first. If you still have concerns, send us a message.
Products
Below are some common questions about our products
What should you expect to feel after taking NAD+?
NAD+ supports cellular energy production, so many people report increased energy levels, improved mental clarity, and enhanced focus. However, the effects can vary depending on your individual health and lifestyle. Some may feel subtle benefits, while others notice more significant improvements in overall vitality.
Frequently asked question
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Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.